Frequently Asked Questions:
“What time does it start?” – Unless otherwise stated, the doors will open at 7PM for all shows. The live music will start at different times depending on the number of bands and set lengths.
“What time will it finish?” – We aim to finish all live music by 11:30 to allow people traveling by train and bus to get home. Although we endeavour to stick to this, we can not guarantee that this will be the case. All times and support acts listed are subject to change and are to be used as guidance only. Do not use the stage times listed to make travel arrangements.
“What does ADV and OTD mean?” – ADV stands for Advanced Ticket Price. This is the ticket price (minus booking fee) if purchased BEFORE the event. OTD is the On The Door price, and is the ticket price if purchased on the night at the show. OTD is always a higher price that ADV. Some shows do not have advanced tickets, however this will be advertised.
ADMISSION, REFUSALS & EJECTIONS
In accordance with section 27 of the licensing law the venue has the right to refuse admission without providing a reason. If you have consumed alcohol prior to arrival & appear to be in an intoxicated state or behave inappropriately in the queue or in view of the venue staff you may be refused entry without a refund.
Crowd surfing, stage invasion, smoking within the venue, the throwing of drinks and any other behaviour deemed as inappropriate whilst inside the venue will result in ejection from the premises without a refund.
Warehouse23 restrict the age of those attending to children 14 years old and over due to sound levels and crowd profiles. Anyone under the age of 16 MUST be accompanied by an adult (18+). The Venue Management have the right to refuse entry without a refund.
Children who appear to look under the age of 14 that arrive at a show and cannot prove they are 14 or over may be refused entry depending on the type of show. This decision will be made by the duty manager. Parents will be called to collect their child if the show is not suitable for the person to attend unaccompanied. No refund will be given in this instance. Some events are Over 18’s and in some cases over 21’s with no exceptions. This will be displayed on all promotion material for the relevant show. Please ensure you read all the show details prior to booking tickets.
All tickets should be purchased through one of the recognised outlets or in person at the venue box office. The Box Office opening times are Mon-Fri, 11AM-5pm. For non received, lost or stolen tickets please contact the outlet that the tickets were booked / purchased through and not the venue directly (unless purchased directly).
BEWARE OF SECONDARY TICKETING (Touts, eBay, etc).
Fraudulent tickets such as cancelled & duplicated tickets can be sold on the secondary ticketing market. The venue is unable to help with ticketing problems unless tickets are purchased with an authorised ticketing agent. A list of official ticketing agents can be found on the websites, these include, SEE Tickets, and Crash Records.
CAMERAS & RECORDING EQUIPMENT
For the satisfaction of other customers iPads and/or tablet devices are not permitted to photograph or film during any performances. Customers who persist may be asked to leave the venue. No professional cameras (with large or detachable lenses), video cameras or tape recorders are permitted in the venue without prior approval (please email [email protected] if you wish to take potographs). Should you be found to have these on arrival you will be asked to either take them back to somewhere safe or be asked to deposit them in the cloakroom. Small compact cameras are allowed unless specified on the day of the show.
If you are lucky enough to look under 25, you will be asked to prove that you are over 18, when you enter the venue. Challenge 25 is the same principle as challenge 21. All customers who look under the age of 25 will be required to provide ID when purchasing alcohol. If you are under 18 you are committing a criminal offence if you attempt to buy alcohol and you may be ejected without a refund or held until a responsible adult can come and collect you. People over the age of 18 found purchasing drinks for those not of legal age will be ejected without a refund. Only acceptable forms of proof are accepted. These are either a valid Photo Driving Licence or a valid UK Passport.
Any ID found to be fraudulent will be confiscated and passed to the issuing authority or the police.
The venue has a cloakroom facility available at a charge per item of £1. If you are bringing a bag bigger than a ladies handbag and items such as motor bike helmets, backpacks etc with you we request that these are left in the cloakroom. Please be aware that no item will be given out from the cloakroom without the matching ticket being presented. If you have lost your ticket you will be asked to wait till the end of the event to collect your belongings.
Warehouse23 operate a random search policy on all events. Refusal to be searched or have your bag searched will result in refusal of entry without a refund.
If you have selected the Box Office Collection, tickets can only be collected once doors open for the event. To collect tickets from the box office you will need to have a copy of the order confirmation, ID and the card used as payments for the tickets. If you are collecting a ticket(s) and you are not the person whose card was used for the purchase, please ensure you bring with you a signed letter of authorisation from the card holder which details your name and the last four digits of the card used to purchase the tickets.
Warehouse23 is keen to promote equality of opportunity for people with disabilities and where possible have taken the necessary steps to meet customers requirements. Please let us know in advance of the show you wish to attend so we can take the necessary actions.
There are no restrictions with regards to clothing at most events, however if wearing a hat, hoody or bike helmet you may be asked to remove these prior to entry and that they be deposited in a cloakroom. Some venues do not allow football colours and some items of fancy dress may be confiscated.
FOOD & BEVERAGES
No food or beverages should be brought into the Venues; these will be removed on search and confiscated. This includes sweets & chewing gum. The bars at the venue do stock snacks such as crisps, nuts and pork scratchings. However, we advise you to eat before arriving at the venue. Free drinking water is available on request at bars throughout the venues. Should you require the items for medical reasons please make this known to the security personnel on the front door who will contact the Duty Manager & medical personnel to discuss this in private. Alternatively if possible contact the Venue via email in advance of the show.
ISSUES DURING THE SHOW
If you have a complaint about the venue or event please speak to a member of security who will try to assist and in turn, if necessary, contact a Duty Manager immediately during the show to try and resolve the issue. Complaints after an event should be sent in writing (via email) directly to the Venue’s enquiry address listed on their website.
LOST PROPERTY / LEFT ITEMS
If you have lost items or left them in the cloakroom please email the venue directly on [email protected] with a description of the missing item, date of the show contact details and any other relevant information. The venue will check and if the item can be located will be in contact to arrange for you to collect the item. The venues keep items for a maximum of 2 weeks after this period they are passed to a local charity shop. Valuable items may be held for a longer period. Items such as passports etc are collected by the police on a monthly basis.
NOISE & SOUND LEVELS
Please be aware that there will be high sound levels during shows and patrons may be subject to continuous sound levels which may cause potential damage to hearing. Ear plugs are available on request should they be required. The venue operates a neighbour friendly policy, when leaving the venue please make as little noise as possible
PRESCRIPTION DRUGS & MEDICATION
We discourage bringing medication to the Venues; however we do understand that for some people this is a necessity. Therefore should a person attend a show with prescription drugs the following applies: A sealed package of prescribed medication of a small quantity is permitted providing that the persons name is on the label. A prescription for the medication if possible should be brought with you if possible. Any person with items that are deemed unidentifiable / not in the original packaging or of a large quantity will be asked to speak with the Medics on the night who will assess the situation and the items may be removed until after the show and held in the medical room where they can be accessed if required. Please be aware that evidence may be requested by security or the medic on entry. You may also be requested to speak with the Duty Manager. A person who intends to bring into a venue medical sharps will be asked to discuss their usage with the Senior Duty Manager & the venues medical staff, in a private area, to ensure that their condition requires immediate access to these items and to also ensure the customer is aware of how to locate and access an area whereby they can administer the required treatment without any concern.
In line with the law, Warehouse23 is a non smoking venue. Smoking is not permitted in any area of the venue. As a result of customer demand there is a dedicated smoking area made available as soon as possible on each event. Please be aware if you appear to be under 18 you may be asked for ID to enter the smoking area. Those found to be smoking inside the venue may be ejected without a refund.
STROBE LIGHTING & PYROTECHNICS
Some shows will contain strobe lighting or smoke effects. Signage will be up in the venue to advise of this. Should you have an issue please speak to a member of staff on the night.
TERMS & CONDITIONS
Terms and conditions can be found on the reverse of all tickets and on the bottom of home printed tickets. Crowd surfing and the throwing of drinks are strictly prohibited in the venue and those who do this will be ejected without a refund. Patrons who appear to be under the influence of alcohol or drugs will be refused entry without a refund. In line with licensing law the venue has the right to refuse admission to any patron without providing a reason.
23 Smyth Street,